Customized Professional Services
Purchases are customized professional website development and website performance services. Each service is performed specifically for the purchasing business and its website according to the scope stated on the applicable service page. Services are purchased for a one-time fee, with 30 calendar days of support following service completion.
Business Eligibility
Services are available only to businesses, professional practices and organizations purchasing primarily for commercial or professional purposes. They are not available to individual consumers for personal, family or household use.
Placing an Order
You must provide accurate company, billing, contact and order information and complete payment before work on the purchased service begins.
Service Delivery
All purchases made through Vexaro Site Performance Hub are customized professional services. No physical products, downloadable digital products, or SaaS software access are included.
Within 1 business day after successful payment, we will send the customer an order confirmation and, where additional website or project information is required, instructions for completing the project intake process.
Work begins after both successful payment and receipt of all information reasonably required to perform the selected service. Required information may include website URLs, selected pages, project objectives, technical information, and, where necessary, authorized temporary website access. Instructions for submitting this information will be provided electronically.
The service delivery timeframes are:
Website Launch Planning Service — 2 business days
Frontend Development Review Service — 3 business days
Responsive Layout Review Service — 3 business days
Page Speed Audit Service — 5 business days
Core Web Vitals Review Service — 5 business days
Website Asset Optimization Service — 5 business days
Website Performance Monitoring Service — 7-calendar-day monitoring period, with completion communication within 1 business day thereafter
Website Optimization Service — 7 business days
Multi-Site Performance Review Service — 7 business days
Agency Website Performance Service — 10 business days
The applicable delivery period begins when all information required for the service has been received. If required information is incomplete, we will contact the customer for the missing information and the delivery period will begin once the required information has been supplied.
Service completion is communicated electronically to the email address associated with the order. Where the purchased scope requires authorized work directly on the customer’s website, that work will be performed using access provided by the customer.
Service Scope and Coordination
The service is purchased for one business and may be coordinated by authorized representatives of that business. Work begins after successful payment and receipt of the website and project information required for the selected service.
Website Development and Performance Information
If your order requires website, development, staff, team, customer, performance or workflow information, you confirm that your business has permission and a lawful basis to use and submit that information. You remain responsible for privacy, confidential information, personal data, contractual duties and the lawful use of the service and its results.
Restrictions
You may not use our services for personal consumer use, illegal purposes, unauthorized processing, malicious activity or misuse of our service process.
Refund Policy
Customers may request a refund within 30 calendar days from the date the purchased service is received.
A service is considered received on the date we electronically notify the customer that the purchased service has been completed and the applicable service result has been made available to the customer.
Refund eligibility is not affected by whether the customer has reviewed or used the service result, submitted project information, completed onboarding or intake, provided website access, or whether work has started or has been partially or fully completed.
To request a refund, contact support@vexarositeperformancehub.com or (855) 431-9081 and provide your order number and the email address associated with the purchase.
Eligible refunds will be processed to the original payment method within 5 business days. After the refund is processed, the credit should appear on the customer’s account within 5–10 business days, depending on the customer’s bank or card issuer.
Cancellation
Customers may cancel an order in accordance with our Cancellation Policy. A cancellation becomes effective when the cancellation request is received by us. If work has already started or has been partially completed, this does not prevent cancellation or refund eligibility when the request otherwise qualifies under our Refund Policy.
Customers may also request cancellation and a refund within 30 calendar days after receipt of the completed service. Refunds are processed according to our Refund Policy.
Website Performance Information
Website development and performance results depend on the website, hosting, third-party services, configuration and information supplied or maintained by the business. Every website change, performance recommendation and operational detail should be reviewed before customer-facing or business-critical use. We do not guarantee specific performance scores, revenue, website traffic, search rankings, customer outcomes or other business results.
Contact Information
Company Name: King Source LLC. Site Name: Vexaro Site Performance Hub. Email: support@vexarositeperformancehub.com. Phone: (855) 431-9081. Location: 6525 Tara Blvd Ste F9 #2245 Jonesboro, GA 30236 USA.